Cancelling free premium trial

• 

  incomesavvy · Member · Mar 2, 2015 at 12:24 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I’m trying to cancel my free trial premium and account. (incomesavvy101.wordpress.com) but no joy.

  These are the steps I’ve followed:

  1. Logged into my account
  2. Gone to Admin dashboard
  3. Under Store, I’ve clicked on My Upgrades
  4. Click on the clog
  5. Click on Cancel
  6. Prompts me to give a reason why I want to cancel, which I’ve given several times
  7. Clicked on Cancel WordPress.com premium button
  8. On the screen I get this message: You requested cancellation of a bundle. Please check your email for a message with a confirmation link.
  9. I’ve cancelled a few times but I still have received a confirmation link?

  Please can some help me. The billing is due for the 4th March 2015 and i have been trying to cancel for over a week already.

  Thanks

  George

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 2, 2015 at 4:47 pm

  • Copy link

  What do you see here?
  Dashboard → Store → My Upgrades
  Dashboard → Store → Billing History

  Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial.

  Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able cancel trial upgrades under Store → My Upgrades in your dashboard at any time and also disable auto-renew.

  As you are having trouble with this I also tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

• 

  jeremeylduvall · Member · Mar 2, 2015 at 11:10 pm

  • Copy link

  Hi @incomesavvy,

  I’ve cancelled the bundle from your account. You can see that here:

  https://incomesavvy101.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  You will not be billed moving forward.