cancelling free trial

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  bbraz14 · Member · Oct 25, 2014 at 7:34 am

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  hey i started the blog http://craftp01.wordpress.com and then got the 2 week business free trial. Before the 2 weeks were over i deleted the blog but my credit card still got charged. i have tried to request a refund but i when i click the cancel and refund button nothing comes up. i was wondering if you could cancel and refund the upgrade for me?

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  timethief · Member · Oct 25, 2014 at 2:56 pm

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  Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial and disable auto-renew.

  Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able to request a refund from your dashboard > Store > My Upgrades

  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  rachelmcr · Member · Oct 25, 2014 at 6:54 pm

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  Hi there,

  I’m sorry for the trouble! I just canceled that Business plan and issued you a full refund. (Please note it can sometimes take 1-2 weeks for refunds to appear on your bank statement.)

  Please let me know if I can do anything more to help with that.