Cancelling my plan

  • Unknown's avatar
    soulsparkscoaching · Member ·

    I cancelled my plan a couple of weeks ago, within the 14 day limit, as I realised that I didn’t need the starter pack due to domain issues with my website provider. I have not received my refund. I therefore went back on today
    to check the status of my request and it has given me a message which I do not understand, i.e. ‘An active access token must be used to query information about the current user’. Please advise and let me know when my refund will be processed… Thank you

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Can you confirm on which site you bought this plan?

    The only upgrades I see in your account is a Starter plan and domain connection for the domain, soulsparks.co.uk, bought for the site, soulsparkscouk.wordpress.com, ten days ago, on 27 June. That upgrade has not been cancelled.

    If that’s the one you’re trying to cancel, please confirm here, and we can cancel and refund it from our end.

    If you’re speaking of an upgrade on another site, that’s under a different account. In that case we’ll need you to comment here as the correct account to help with this.

  • Unknown's avatar
    soulsparkscoaching · Member ·

    Yes, that is the one I have tried to cancel. I followed your plan cancellation process last Monday to cancel it online, so I am unsure as to why it is showing as uncancelled your end.

    Yes, please cancel it now for me and process the refund from your end.

    Please confirm when this is done.

    Thank you.

  • aleone89 · Staff ·

    Hello there,

    I can confirm that has been cancelled and refunded.

    This should also be present here: https://wordpress.com/me/purchases/billing

    I hope this helps.

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