Cancelling my subscription

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  bjgidman · Member · Feb 24, 2021 at 1:43 pm

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  So I want to close down my website – I have Domain mapping with WordPress that I pay for annually so need to cancel/get rid of this. (My URL is with Go Daddy so I will cancel this separately) I think I managed to turn off Auto Renew subscription (due June) and remove my credit card details. I have gone into Purchases and clicked ‘remove’ which it seems to have. I would like to know if there’s anything else I should do before I click on ‘delete my account’ (if I do that then I can’t get back in to do anything). It would have been nice to have a WordPress helpline so that a person can check my account and that everything has been successfully cancelled – but automated instructions to menu pathways that aren’t there is all I get. Advice anyone?

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  staff-doublebassd · Staff · Feb 24, 2021 at 2:56 pm

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  Hi there,

  I checked your account and everything is properly canceled. There no subscriptions set for autorenewal so you should no longer get any charges from us. To check the status of your upgrade, please visit:

  https://wordpress.com/me/purchases/billing

  Hope that helps. Let us know if you have any questions.

  Thanks,

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  bjgidman · Member · Feb 24, 2021 at 3:13 pm

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  Thanks – that was quick – and a real person!
  So I’m all done then – presumably I can now ‘delete account’ ?

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  aleone89 · Staff · Feb 24, 2021 at 4:41 pm

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  Hello there,

  Yes :) .

  This can be done as per these instructions: https://wordpress.com/support/close-account/

  I hope this helps.