cancelling my upgrade

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  silverwoodfurniture · Member · May 14, 2015 at 11:38 pm

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  I upgraded to premium, and realize I don’t need it right now – I tried to cancel via “cancel my upgrades” but the screen didn’t do anything. It says an email was sent – but no email. I cancelled 1 day after purchase –
  Please help me cancel premium..
  Also, can I cancel premium and just pay for the domain? or what are my options. I cannot find a phone number anywhere to address this issue. Please assist ASAP.
  thanks
  J

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · May 15, 2015 at 10:18 am

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  I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

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  rachelmcr · Member · May 15, 2015 at 10:51 am

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  Hi there,

  Sorry for the trouble canceling that upgrade. You’re welcome to pay for just the domain and cancel the rest of the Premium trial. I just sent you an email with more instructions for how to do that — please let me know if you don’t receive that email from me. :)

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  silverwoodfurniture · Member · May 16, 2015 at 3:37 am

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  I responded to your email and have not heard back. Looking forward to your solution.
  Thanks
  J

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  jeremeylduvall · Member · May 16, 2015 at 5:01 pm

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  Just responded! Let’s keep all further conversation there.