Cancelling my upgrade

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  gemmstaagram · Member · Dec 16, 2020 at 11:07 am

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  I’ve received an email reminder for my next payment in January. How can I cancel this membership and go back to the free version? Many thanks. Gemma

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  staff-ozmodiar · Staff · Dec 16, 2020 at 3:21 pm

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  Hi,

  What is the URL of your website?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to cancel.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.