Cancelling my website

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  bduckles · Member · Dec 29, 2017 at 2:46 am

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  I did my best to cancel another year of billing which was for the record billed on Christmas (11 months – not 12 months after I had paid for my first year). I would like to cancel and all I have to go on is that I pressed cancel. I have no email recording that I’ve cancelled my billing and I have not received a refund on my credit card. Help.

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  avydun · Staff · Dec 29, 2017 at 4:05 am

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  Ideally it would take 7-14 days for refund to appear on your original payment source. Also note that refunds are issued only if you cancel within 30 days of purchase of your WordPress.com plan.

  I am also tagging this post with “modlook” for WordPress.com staff’s attention. They can have a look at your profile and share detailed information.

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  fstat · Staff · Dec 29, 2017 at 8:20 am

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  Hi Beth,

  I can see that the refund was issued on December 26, 2017. You can see a receipt for the refund here:

  https://wordpress.com/me/purchases/billing/

  Refunds usually take about 10 business days to appear in your account, but it depends on the processing times at your bank. It can also take longer if you are with a non-US bank. Please follow up with your bank directly on this. You can provide them the transaction ID that appears in the refund receipt as a reference.

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  bduckles · Member · Dec 29, 2017 at 5:29 pm

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  Thank you. I’ll look forward to the money being returned to me.

  Beth

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  staff-zinnia · Staff · Dec 31, 2017 at 1:02 pm

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  Hi Beth –

  I’m following up for fstat here and wishing you the best in the new year :)

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  bduckles · Member · Jan 1, 2018 at 2:06 am

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  Thanks Liz.

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  staff-zinnia · Staff · Jan 2, 2018 at 12:54 pm

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  Of course!