Cancelling Payment

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  jasonwarneryackleteescom · Member · May 22, 2019 at 7:20 pm

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  Wordpress charged my card and I did not want to continue with my plan. I called to downgrade when my card initially got declined but they processed my payment. How do i get reimbursed since I can’t talk to anyone on a free plan. thanks

  The blog I need help with is: (visible only to logged in users)

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  eeriesills · Member · May 22, 2019 at 7:27 pm

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  Hi @jasonwarneryac,

  You can get in touch with the WordPress billing team by filling out the form at wpchrg.wordpress.com

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  staff-doublebassd · Staff · May 22, 2019 at 7:54 pm

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  Hi there,

  I checked your account and do not see us charging you with an auto-renewal of your upgrades. Your upgrades expired and were removed on 5/20. If you received a charge, how much was it for? We’d need the transaction ID from your bank statement to find the charge, because it was not under the account you are contacting us from.