Cancelling plan
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Hello, I cancelled my plan today and I am transferring my domain, however, as I paid for the personal plan and it’s billed yearly, I wanted to know if, by cancelling it, will I be reimbursed with the difference or my website will just remain with the ‘personal’ plan until the billed year has elapsed?
I’m asking because I was just trying to remove my credit card info, revert my website to its original wordpress name, and have it with the personal plan that had already been billed, but it seems to me that I just cancelled everything and I received no money back, which is odd. Could you help me?
Thank you.
The blog I need help with is: (visible only to logged in users)
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Hi there,
For plans and all other purchases, you must cancel within 30 days of purchase to receive a refund. If you’re within the 30 day window, you can apply for a refund by following these instructions: https://en.support.wordpress.com/refunds/
Hope this helps :)
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Hi there,
What domain are you transferring? You don’t currently own any domains with us.
I have processed the refund for your Personal Plan. You should receive it in about 10 business days, depending on your bank’s processing times.
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Oh, good morning Kokkieh, I actually had one domain mapped with WordPress, but I contacted my provider and I was informed it would take a while to have it not redirecting people to my original blog. Thank you!
And thank you for the refund, I really wasn’t sure of how it would work. Have a nice week!
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