Cancelling Premium

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  tidbitsthings · Member · Jan 17, 2016 at 12:35 am

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  Hello, I’m trying to cancel the premium package with wordpress.com but keep the domain name because I would prefer to use wordpress.org in order to upload my own themes. However, I get a pop up saying that there was a problem with the cancellation and to contact support. What happened?
  Thank you,
  Kristen

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  timethief · Member · Jan 17, 2016 at 4:52 am

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  Then you are not logged in under the correct username account.

  1. What is the exact URL of the wordpress.COM hosted site in question?

  2. Exactly which wordpress.COM username account registered it?

  3. Exactly which wordpress.COM username account purchased the upgrade(s)?

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and cancel any upgrade.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades, and cancel auto renew as well. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I typed modlook into the sidebar tags on this thread for a Staff follow-up.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Jan 17, 2016 at 4:53 am

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  NOTE: If you purchased a domain name via wordpress.com Staff need to know whether or not you want to keep the domain name and use it on another site.

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  carinapilar · Member · Jan 19, 2016 at 5:37 pm

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  Hello tidbitsthings!

  I checked your account and found that this issue was resolved already.