Cancelling premium plan
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I want to cancel our premium plan before it renews on 1 February 2017 but don’t have the option when I go into manage purchases. I only have the option to upgrade. How do I do this?
The blog I need help with is: (visible only to logged in users)
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Are you logged in under the correct username account?
re: Canceling upgrades
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
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Hi there,
You do not own any upgrades on jcatoday.wordpress.com. The domain and Premium Plan on that site belongs to the username, sharonjca. You will need to be logged in as that username to cancel the upgrades.
We can also just cancel it for you if you confirm here while logged in as that username.
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