Cancelling Present and future Payments
-
I’ve tried to follow the process to cancel subscription and recent auto-annual payment returned.
When following Purchases Screen option, there is no Cancel Subscription option, and therefore automatically renew continues until the end of time.
Unless I delete my card details from payment methods drop down box, there is no cancel subscription option?
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
-
Hi there:
It sounds like you want to cancel your subscription? It looks like you were able to cancel/refund that purchase earlier today. Regarding that refund, please note it may take 7-10 days for the credit to show up in your bank account.
Let us know if you have any questions.
-
Hi,
Following your reply on November 3rd, 2021, I have still not received a refund.
On November 4th, 2021, my account did receive two payments of £0.01.
Regards,
Jim Matheson
-
Hello Jim,
Many thanks for reaching back out.
I can see that the refund has been processed and this can also be seen in https://wordpress.com/me/purchases/billing
You would need to contact the bank as to where those funds will appear.
I hope this helps.
-
@concernedcitizn – I just sent you an email to the email address on file for your account with more information about the refund including the ARN for the refund.
The ARN is the “Acquirer Reference Number” – a tracking number which your bank can use to trace the payment and refund. You may need to ask for the request to be escalated as front-line banking staff may not have the access to do this.
Hope that helps.
- The topic ‘Cancelling Present and future Payments’ is closed to new replies.
WordPress.com Forums 