Cancelling recent purchases on 5th September

• 

  richarda5 · Member · Sep 5, 2022 at 4:00 pm

  • Copy link
  • Add topic to favorites

  I would like to cancel the 2 direct debits from today which have come out of my account. We no longer use a word press account for http://www.sunvitd3.co.uk and this is now managed by shopify

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-blorbo · Staff · Sep 5, 2022 at 7:22 pm

  • Copy link

  Hi there, it looks like you were able to get those canceled and refunded on your own. :)

  Please let us know if you need any further assistance!

• 

  elizhohol · Member · Sep 19, 2022 at 5:19 pm

  • Copy link

  Hello! I would also like to help on something similar.

  I was just recently charged $18 to my credit card on September 17, 2022. I am not using WordPress anymore for my small business, and I am unsure why this charge took place. I am hoping you can help me with a refund. Thank you. Warmly, Elizabeth

• 

  staff-blorbo · Staff · Sep 19, 2022 at 6:01 pm

  • Copy link

  Hi there @elizhohol, I checked your account, but I don’t see any purchases, transactions, or billing activity.

  Perhaps you have more than one account here? If you do, but you do not recall the password, we have some options for you at https://wordpress.com/support/account-recovery/

  Also, if you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

• 

  elizhohol · Member · Sep 19, 2022 at 9:05 pm

  • Copy link

  I located the charge!

  elizabethmoran-writer.com – That was my old website.

  Should I contact billing or can you help me with this matter?

  Thank you.

• 

  elizhohol · Member · Sep 19, 2022 at 9:06 pm

  • Copy link

  PS It was for “Domain Registration”…

• 

  staff-totoro · Staff · Sep 19, 2022 at 10:13 pm

  • Copy link

  Hi there,

  We are not able to help directly since you are not logged into the account that owns the domain. In this case, you will first need to gain access to your other WordPress.com account, and from there, we will be able to assist you with managing your purchases and/or making any cancellations.

  You can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery.

  On that form, you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. It sounds like you already have this info if you could enter it on our wpchrg site, but to be safe, here is some more information on how to find it: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id.

  Hope this helps point you in the right direction!