cancelling site and refund

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  claireef6455316c · Member · Jan 12, 2021 at 12:56 am

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  can you please confirm how to close site and confirm refund for latest charge

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  supernovia · Staff · Jan 12, 2021 at 2:21 am

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  Hi, we can help with that. We just need you to log into the correct account first.

  Can you log out, then log in again using the email address that received renewal notifications and what not? Then update us here.

  Here’s how you can recover access if needed:

  Recover Your Account

  If you’re having trouble with that, can you please send a link to the site?

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  claireef6455316c · Member · Jan 17, 2021 at 7:33 pm

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  I’ve logged in and it’s now showing that I don’t have a site, can you please confirm the refund is being applied

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  staff-totoro · Staff · Jan 17, 2021 at 9:54 pm

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  I do not see any sites under your @claireef6455316c WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  vlnadmin2020 · Member · Jan 18, 2021 at 9:18 am

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  I’ve been charged incorrectly, how do I get in contact with someone for a refund?

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  aleone89 · Staff · Jan 18, 2021 at 10:11 am

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  Hello there,

  Please provide the URL of the site connected to your account.

  This will help to determine next steps.

  Many thanks in advance.

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  claireef6455316c · Member · Jan 18, 2021 at 2:42 pm

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  I am sure that the website was created with WordPress. The website url is https://penpalsforpeace.net/

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  aleone89 · Staff · Jan 18, 2021 at 4:07 pm

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  Hello there,

  Many thanks for that information.

  We’ve reached out via email to assist further toward a resolve.

  I hope this helps!

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  claireef6455316c · Member · Jan 19, 2021 at 12:01 am

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  I do not see any separate emails from WordPress regarding this and to further solve this issue. I have been charged $517 from WordPress and since my website is no longer active, could I please get a refund? Thank you.

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  supernovia · Staff · Jan 19, 2021 at 12:20 am

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  Did you receive our email? I can see my colleague reached out to your privately.

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  claireef6455316c · Member · Jan 20, 2021 at 2:19 pm

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  No, I have not received your email. Could you please resend it to my email. To confirm, my email address is (email visible only to moderators and staff)

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  aleone89 · Staff · Jan 20, 2021 at 4:17 pm

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  Hello there,

  It’s not possible to do that, as we are not able to discuss billing information across accounts – this is for privacy and security.

  The next course of action here would be to locate a transaction ID from the statement of the card that was charged – and use this ID to recover the account here:

  https://wordpress.com/wp-login.php?action=recovery

  Please also see this guide here on how to locate a transaction ID: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

  Many thanks in advance.