Cancelling subscription

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  ummuabdullah03 · Member · Nov 16, 2020 at 2:50 pm

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  Hi there
  I have transferred my business to someone else hence I didn’t get the renewal notice.
  I’d like to get a refund.

  How to do this?

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  staff-ozmodiar · Staff · Nov 16, 2020 at 5:43 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  ummuabdullah03 · Member · Nov 17, 2020 at 5:18 am

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  I have given that email address to the current owner. Is there any email that I can speak to WordPress customer service in order to get a refund?

  TIA

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  kokkieh · Staff · Nov 17, 2020 at 7:00 am

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  If you click the Contact Support link on https://wpchrg.wordpress.com/, that will take you to our billing support contact form at https://wordpress.com/support/contact/?whywasi=charged. You don’t need to be logged-in to submit that form, and our billing support team will follow up with you via email to verify the payment details and help with the refund.