cancelling subscription

• 

  quirkw0rdpress · Member · Mar 30, 2021 at 10:28 am

  • Copy link
  • Add topic to favorites

  I have a website and account that is attached to wordpress but I am unable to reach it through your .org or .com websites. This is stopping me from cancelling my subscription as I no longer need it, can you help me?

• 

  austinsangs · Member · Mar 30, 2021 at 10:39 am

  • Copy link

  Hi @quirkw0rdpress,

  What is the the URL to the site you need help with?

• 

  quirkw0rdpress · Member · Mar 30, 2021 at 10:48 am

  • Copy link

  http://www.quirkdigital.co.uk

• 

  staff-ozmodiar · Staff · Mar 30, 2021 at 6:43 pm

  • Copy link

  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org