Cancelling subscription and refund

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  mdanagno · Member · Feb 14, 2022 at 11:36 am

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  Hello! I’m trying to cancel my subscription, paid on the 1st of February and ask for a refund, but I cannot access the cancel and refund option from my account. When I go to the Purchases section, I cannot see my purchases, or billing details or receipts. It’s urgent to proceed with the cancellation today in order to get a refund. I will also like to cancel the domain.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Feb 14, 2022 at 4:07 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  You’ll need to log into the correct account in order to manage the subscription.

  If you have trouble, please provide the domain name in question and we’ll be better able to advise.

  Thanks!