Cancelling subscription and ties to domain

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  simonloftus00 · Member · Sep 16, 2025 at 8:44 pm

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  Hey I need help. I have been working on a new website through showit. My website was built with WordPress using site ground for the domain. I am unsure of how, but I can no longer cancel a subscription with WordPress because it says I no longer have one. I am no longer about to access my sites admin section to edit the previous site on WordPress. I need to cut all ties with WordPress so that my site can properly be published through Showit. I would like to have an email conversation with a real person who can help. Not just an ai Chat bot. Thank you.

  Self-declared URL: loftusphotofilm.co
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  lucasbinati · Member · Sep 16, 2025 at 9:17 pm

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  Hi @simonloftus00.

  Since your WP website is hosted with a 3rd-party, you need to contact your website admin.

  Furthermore, you can better understand the diferrences between WordPress.com and WordPress.org here.

  I hope that helps.

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  adusman402 · Member · Sep 17, 2025 at 10:11 am

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  Hi @simonloftus00,

  I took a look at your site and noticed that it isn’t hosted on WordPress.com. Instead, it is using the self-hosted version of WordPress with a different hosting provider. You can check your site’s hosting and domain details here:

  https://wordpress.com/site-profiler/loftusphotofilm.co

  We provide support for sites hosted on WordPress.com. You can read more about the differences between WordPress.com and WordPress.org here:

  https://wordpress.com/support/com-vs-org/

  To regain access and make edits to your site, you will need to reach out to your hosting provider for assistance.

  I hope this helps clarify things for you.