Cancelling the site before the annual billing cycle

• 

  progressivepiano · Member · Jul 16, 2022 at 12:58 am

  • Copy link
  • Add topic to favorites

  Hello,

  I need to cancel the site billing for this upcoming Aug, though I have been locked out of my login process.

  Email is (email visible only to moderators and staff)

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Jul 17, 2022 at 8:21 pm

  • Copy link

  Hi there,

  I do not see any upgrades under your @progressivepiano WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.