cancelling upgrade

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  bbenski · Member · Sep 20, 2013 at 5:28 pm

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  i need to cancel a premium upgrade but there isnt a cancel button or link in my admin page. How do i contact support to cancel this?
  thansk

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 20, 2013 at 5:29 pm

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  Provided you are logged in under the same username account that purchased the upgrades, you can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  staff-doublebassd · Staff · Sep 20, 2013 at 5:33 pm

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  Contacting support:
  http://en.support.wordpress.com/contact/

  If applicable:
  We want you to love everything you do at WordPress.com, so we provide a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Store -> My Upgrades section of your Dashboard, or contact support to request a refund.

  

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  staff-doublebassd · Staff · Sep 20, 2013 at 5:36 pm

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  @timethief

  I just need to refresh before submitting whenever you’re posting..lol
  Is it that you’re too fast or I’m too slow? Don’t answer that =

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  jackiedana · Member · Sep 20, 2013 at 9:34 pm

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  It looks like the upgrades for musclesatplay.wordpress.com are owned by a different WordPress.com user. That user is the only one who can cancel the upgrades.