Cancel/refund automatic upgrade/renewal fee for $13 USD

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  larsmarshandlebars · Member · Jun 22, 2013 at 5:24 pm

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  I want to cancel an automatic upgrade. I was recently charged $13 on my credit card, but I am not sure what it was for. How can I cancel this upgrade and obtain a refund. I can’t find the ‘My Upgrades’ dashboard.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 22, 2013 at 5:32 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds

  Volunteers can’t help with financial issues. If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  timethief · Member · Jun 22, 2013 at 5:33 pm

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  P.S. If you purchased your domain through WordPress.com then you must renew the upgrade every year if you wish to keep the domain mapping in place.

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  amightywp · Member · Jun 22, 2013 at 6:34 pm

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  Hi there,

  Since this is dealing with some account specific information, I’m going to be sending you an email directly to the address which we have on file. Go ahead and keep an eye out for that and we’ll try to get this sorted out!