Canelled Account

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  phoenixcoaching2015 · Member · Jun 14, 2017 at 6:01 pm

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  Hello,
  I was erroneously charged $50 for an account that I cancelled over a year ago. it looks like the automatic billing was not deactivated. I went ahead and cancelled online, but could you please confirm my $50 refund which should be credited to my Amex.

  Thanks,
  -Denise Harris

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 14, 2017 at 6:10 pm

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  Hi there,

  Which upgrade, which site URL and which username account is this about, please?

  How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Jun 15, 2017 at 11:10 am

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  Hi there,

  It looks like you already cancelled that upgrade yourself, and we’ve issued the refund. You can see a receipt for the refund here:

  https://wordpress.com/me/purchases/billing/

  You should receive the refund in about 10 business days, but that depends on your bank.