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  jnrcrawford · Member · Oct 12, 2021 at 10:55 pm

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  My site was originally linked to my work email address which I no longer have access to (I changed job and they deleted my account). That email address used to be (email visible only to moderators and staff)

  I attempted to look for help in the forum and elsewhere on Google but with no success.
  When I try to fill up the Account Recovery form they ask me to insert either a transaction ID (which I have from back in 2018 but it doesnt seem to work), an activation URL or key (which is probably stored in my old work email account) or a two factor authentication codes (which I didnt set up).

  It seems to be okay to enter my site but no websites looks like being linked to it anymore and I’m a bit stuck, if you don’t mind helping out.

  The blog I need help with is: https://elranchomusic.co.uk/
  And I wont be seeing a notification of reply if it goes to the work email address obviously so if you could contact me at (email visible only to moderators and staff) please.

  Any help will be much appreciate it, thanks a lot!

  WP.com: Yes
  Correct account: Unknown

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  aisajib · Member · Oct 13, 2021 at 4:52 am

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  Hi there!

  If you aren’t able to enter the transaction ID on the account recovery form, please send them to us at this email address: passwordhelp@wordpress.com

  We’ll get back to you via email to help you log in to the correct account. (Please do not post the transaction ID on this forum.)

  Regards