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  jnrcrawford · Member · Dec 30, 2021 at 8:04 am

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  My site was originally linked to my work email address which I no longer have access to (I changed job and they deleted my account).

  I attempted to look for help in the forum and elsewhere on Google but with no success.
  When I try to fill up the Account Recovery form they ask me to insert either a transaction ID (which I have from back in 2018 but it doesnt seem to work), an activation URL or key (which is probably stored in my old work email account) or a two factor authentication codes (which I didnt set up).

  The WordPress I need help with is: https://elranchomusic.co.uk/
  And I wont be seeing a notification of reply if it goes to the work email address obviously

  Any help will be much appreciate it, thanks a lot!

  WP.com: Yes
  Correct account: Unknown

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  staff-mckluskey · Staff · Dec 30, 2021 at 12:40 pm

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  Hi there!

  You should have a transaction ID from the recent renewal charge: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id.

  Please send that directly to passwordhelp@wordpress.com. Our Account Recovery team will get back to you from there.