Cannot access account

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  kellyinspiredoldname · Member · May 30, 2024 at 12:35 am

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  It says my domain is registered to another account – but I don’t have any other accounts. The email it should be registered to is (email visible only to moderators and staff). I received the verification email here AND I received ‘Your domain is ready’ email here. Why is it that when I try to access the domain it says I do not have access?!

  WP.com: Yes
  Jetpack: No
  Correct account: No

  The blog I need help with is: (visible only to logged in users)

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  nigeljoy · Staff · May 30, 2024 at 1:01 am

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  Hi there,

  Your domain kellyinspired.com belongs to a different WordPress.com account. The verification email and ‘Your domain is ready’ emails were sent to the email address you provided as contact information for the domain, which is different from the email address which was used to register WordPress.com where the domain was purchased.

  You have two WordPress.com accounts.

  If you are not sure what the other WordPress.com account or its email address is, please submit the account recovery form here: https://wordpress.com/wp-login.php?action=recovery

  You can submit one of the items listed here: https://wordpress.com/support/account-recovery/#account-recovery-help as proof of ownership to claim ownership of the account.