Cannot access account because I don’t have access to email

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  nolinrose · Member · Jan 30, 2023 at 5:00 pm

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  Unfortunately, I cannot access my paid account because I no longer have access to the email it is associated with. When I fill out the account recovery form, it says my transaction ID is invalid. It is the only one I have. I don’t know what to do and even though I am a paying member, I don’t have access to customer support because I don’t have access to the account.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 30, 2023 at 6:05 pm

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  Hello –

  No worries, we will get you sorted out. Do you have access to the email address on the nolinrose account? I will send you an email and then we can collect the transaction details from you there, in private. Do not post those in this public support forum. Thanks!