Cannot access account/cannot change password due to not being able to access email through domain

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  kbailey20 · Member · Jun 21, 2020 at 5:48 pm

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  I am being forced to do a password change to log into my domain and it is emailing me a link to change my password to my email that is registered through the domain that is not getting emails right now because I need to log into my site to get access to change things so I get email! I’m so frustrated! I need a manual password change by customer service!!!

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  staartmees · Member · Jun 21, 2020 at 5:56 pm

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  What is the URL of your site?

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  kbailey20 · Member · Jun 21, 2020 at 6:07 pm

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  http://www.kailawashere.com

  I’m having to use a different log in to access the support chat because I’m locked out of my other domain account.

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  staff-mckluskey · Staff · Jun 22, 2020 at 12:49 pm

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  Hi @kbailey20,

  please find a recent transaction ID as explained here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id and email it to our Account Recovery team at passwordhelp@wordpress.com. They will get back to you from there.
  Do not post the transaction ID here as these are public forums.