Cannot Access Admin Account

  • Unknown's avatar
    infoe3d3a9ce630 · Member ·

    Hi,

    There is an error message in our website :

    There has been a critical error on this website.

    How to fix this as i cannot access the admin account when logging in from the website.

    Thanks you.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    You’ve posted to the free support forums for websites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    The “critical error” message indicates you have a fatal error in your WordPress install. To fix this, reach out to your host’s support for help. They’ll be able to find the plugin or theme that’s causing the error and help you get your site back online. You can reach them here:

    https://www.bluehost.com/contact

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

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