Cannot access Admin dashboard

  • Unknown's avatar
    mbaileymcgroup · Member ·

    Hi there, I have been trying to access the admin dashboard for our company’s website as it was reported to me that the website itself was buggy. I can tell plainly that it is, but when I try to log in via the admin dashboard (www.mcgroup.com/wp-admin) it does not let me even though my credentials are correct. It simply refreshes the registration page.

    Any support would be much appreciated!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    amiteshg93 · Member ·

    Hello there,

    I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.

    The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

    Your hosting provider may be able to help you with your issues since WordPress.com has no control over sites hosted elsewhere.

    :)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

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