Cannot access admin dashboard

  • Unknown's avatar
    darianrgunawan · Member ·

    I was starting to work on the website (first time), I chose a starter template, later on, I implemented another starter template without resetting the first one, that messed up the site so I reset it using the ‘wp reset’ plugin, which worked, but now I can’t login to wp-admin even though the password is right. When I go to ‘lost your password’ to get a new one, it returned the ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ problem. Please help

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

    Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
    https://wordpress.org/support/forums/

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