cannot access blog dashboard
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I hope the wordpress community might be able to help – I’ve lost access to my blog trustinfinance.com
the domain name is hosted by godaddy. I havent touched the blog for a few months: from the viewing stats it seems that this went down around april this year. previously everything worked fine – I accessed the dashboard via trustinfinance.com/wp-admin
In trying to re-access, I’ve added the nameservers to the godaddy domain, but cannot enter my blog dashboard in order to pay for the upgrade.
i can see on my wordpress account the the blog posts/data still exist, but cannot access any link beginning with trustinfinance/wp-admin
Can anyone help with advice as to how I can re-access my blog dashboard?
Many thanks…
The blog I need help with is: (visible only to logged in users)
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You need Staff help to sort this out and I’ll tag this thread for them. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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The domain trustinfinance.com was not registered through WordPress.com, and although the name servers are pointing to WordPress.com, it is not mapped to any blogs here.
Your domain is therefore not currently pointing to a site anywhere.
You will need to either create a blog on WordPress.com (currently you have none) and purchase domain mapping to map this blog here (and host it with us), or you will need to log into GoDaddy, your domain registrar, to point the domain to a different hosting provider.
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Many thanks for looking this up.
The strange thing is that I definitely do have a blog – when I log into wordpress.com under the username ‘neilriley’ I can see that the ‘trust in financial services’ blog has 80 posts, 3 pages and 19 comments.
However, if I try to access ‘blog admin’ via http://en.wordpress.com/my-blogs/ I am sent to http://www.trustinfinance.com/wp-admin which I can no longer access.
I think this must be related to the upgrade charge for mapping to an external domain. Until a few months back, I never had such a problem. I’m happy to pay the upgrade fee, but cannot access a dashboard in order to do so.
Would it be possible to double-check this? I’d be very grateful for your help.
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I’m not sure what you were doing in the past, but I see no WordPress.com blogs under your account neilriley. The site trustinfinance.com appears to have once been connected to Jetpack, which is why it is showing up in your list of blogs on WordPress.com, but is not currently connected. I also see no transactions for the neilriley account.
In order to host a site with us, you *must* have an associated WordPress.com site (with a custom domain such as trustinfinance.com mapped on top of it if you choose). If you have a WordPress.com blog, it must be under a different account.
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