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Forums / Cannot access Customization menus

Cannot access Customization menus

  • Unknown's avatar
    rob9874 · Member · Nov 13, 2024 at 11:04 pm
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    I just noticed when I go to Appearance > Customize in the Customizr theme, I can no longer access Global Settings (font, etc), Header, Main Content, Footer, or Advanced Options (CSS). I can click and access the submenus Front Page Content, Menus, and Widget, but not the others. When I click on them, nothing happens. I was able to access them all last week. I have made some changes that may be the culprit, but I cannot isolate the issue. I disabled all my plugins one by one, and the problem persists. I cleared by website cache and browser cache, and disabled all caching plugins.

    Tonight I updated to WordPress 6.7 and PHP 8.3. I reverted back to PHP 8.2, but that did not fix my issue. I cannot revert back to WP 6.6. I installed the Yoast SEO plugin this week, but as I mentioned earlier, I deactivated that and the issue persists. I also recently turned on Auto Ads in Google Adsense settings.

    I am not sure which, if any, of the above changes are preventing me from accessing my theme customization. Any help would be greatly appreciated.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ngfangkiang · Member · Nov 13, 2024 at 11:25 pm
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    Hi, I checked your website and found that your website is hosted on Bluehost. For self-hosted WordPress sites, we recommend that you use the WordPress.org forum.

    To roll back to a previous version of WordPress, you can use the Core Rollback plugin.

  • Unknown's avatar
    rob9874 · Member · Nov 13, 2024 at 11:28 pm
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    Thank you, appreciate it!

  • Unknown's avatar
    rob9874 · Member · Nov 13, 2024 at 11:32 pm
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    Thank you, appreciate it! I got Core Rollback, rolled back to 6.6 and got my customizations back! You’re a lifesaver.

  • Unknown's avatar
    rob9874 · Member · Nov 13, 2024 at 11:32 pm
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    Resolved

  • Unknown's avatar
    ngfangkiang · Member · Nov 13, 2024 at 11:34 pm
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    You’re welcome, I’m glad it worked out. This is probably a bug with a WP Core update. I’ll keep an eye on it and report it to the developers if necessary.

  • The topic ‘Cannot access Customization menus’ is closed to new replies.

Tags

  • account
  • CSS
  • design
  • Jetpack
  • menu

About this topic

  • In: Support
  • 2 participants
  • 5 replies
  • Last activity 1 year
  • Latest reply from rob9874

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