Cannot access dashboard

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  mmmdallas · Member · Sep 17, 2013 at 10:25 pm

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  Please help. I cannot access my dashboard.
  It appears that I’m only getting access to the public view of my site.

  This happened once before. Then went away spontaneously the following day. I don’t see any place to Log In – it’s no longer on the right hand side bottom half of page.

  And there’s no dashboard access link neither at upper left nor upper right. Why does this keep changing?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 17, 2013 at 10:29 pm

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  It sounds like you have either a browser related issue or a connectivity issue.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. Try using another browser.

  5. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

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  mmmdallas · Member · Sep 17, 2013 at 10:36 pm

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  Thank you!

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  timethief · Member · Sep 17, 2013 at 10:37 pm

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  You’re welcome.