Cannot access dashboard

  • Unknown's avatar

    I can’t do anything. It doesn’t matter what I try to access, the screen goes white. When I try to access support, my screen goes white. I can view the changes from the recent update and thought it may have something to do with the new dashboard viewing options, so I clicked on “Learn more” hoping it’d show me a new way to access my dashboard. It brings me to a screen to search for my domain. It goes white. I can’t even get into my profile or anything. Either the entire screen goes white or it displays a bunch of blank fields as if I have no profile. And then I ultimately received a message that it failed to receive my domains. Which explains the access issue. But what the heck?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    It just occurred to me to try logging out and back in. I *think* it may be fixed.

  • Also worth trying another browser just to make sure.

    Let us know if the problem is not solved!

  • Unknown's avatar

    Everything appears to be functioning correctly after that relogin. I’ll mark this resolved and reopen/repost if issues pop back up.

  • Unknown's avatar

    I had the same problem and logging out and back into the site worked for me as well. At least thus far.

  • Good to hear. Please report here if it happens again.

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