Cannot access internal admin

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  nickfortugno · Member · Mar 1, 2020 at 7:20 pm

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  I currently control a WordPress site for Playmatics.com. When I try to log into the admin, I get an error 500. Why am I getting a 500 error on just trying to reach my dashboard?

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  staff-mckluskey · Staff · Mar 2, 2020 at 11:02 am

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  Hi there!

  I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Dreamhost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.