Cannot access my dashboard via the special ‘recovery mode’.
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Hello. I have a Free Plan created WordPress.com website and cannot access my dashboard via the special ‘recovery mode’. I get a message ‘Recovery Mode not initialized’. I have followed the advice and cleared my cache/cookies and also tried using a different device to try and gain access to no avail.
I do not have an external host looking after the website (just WordPress) and am not a web developer. I need to get someone from WordPress.com to contact me as to how to get into my website, so they or I can remove the WooCommerce (version 8.5.1) plugin, which has created the critical error which has caused the problem. I contacted WooCommerce, and they have advised me to contact my host (which is WordPress).
Hello, WordPress people – can you help? Please!
The blog I need help with is: http://www.vincentpricelegacy.uk
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host vincentpricelegacy.uk on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Greengeeks Hosting. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a seUnfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help.
Thanks!
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