CANNOT ACCESS MY DOMAIN

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  j03media · Member · Aug 14, 2023 at 11:12 pm

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  I’m paying for this service and do not have access to the domain, please help!

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Aug 15, 2023 at 10:04 pm

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  Hey there @j03media, are you trying to connect the domain to your site that’s here on our services? You have a few settings that seem to be pointing it to another provider, so please confirm what you’d like to do. Thanks!

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  j03media · Member · Aug 15, 2023 at 10:13 pm

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  Yes I am trying to connect it to your services. I’m on the paid personal plan and need to connect it to that.

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  supernovia · Staff · Aug 15, 2023 at 10:59 pm

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  Thanks @j03media, you had some custom domain settings that were preventing that. I’ve removed them for you and confirmed the correct settings are in place now. It may just take a few hours for the internet to catch up with the changes, but I can confirm it’s working here now.

  Let us know if you need more help!

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  j03media · Member · Aug 16, 2023 at 8:43 am

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  Thank you!

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  supernovia · Staff · Aug 16, 2023 at 4:42 pm

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  You bet. If you need more help, just let us know!