Cannot access my domain website/ blog, and have received no conrtact from support personnel, despite numerous attempts!

  • Unknown's avatar
    melliemystic · Member ·

    I purchased a Personal domain from WordPress several months ago,; recently I tried setting up G Suite from my email account, then attempted to integrate it with my blog/domain, yet was unable to get assistance from anyone experienced enough to walk me through the steps to setup MX and DNS records for G Suite. Now I am totally unable to access any features of my site, and get a page informing me that I don’t have any WordPress sites yet! Can anybody shed some light on this, because I’m starting to get a persecution complex, this has been going on for almost a month, now?

  • Unknown's avatar
    staartmees · Member ·

    We can’t help you without the url of your website.

  • darciemg · Staff ·

    The site is kylesrunes.com, and it’s under a different user than you’re using now. The new user you’re logged into doesn’t own the site.

    Because you’re still unsure about how to get back into the correct account that owns the site, I’m tagging this post with modlook to have staff try to help you more on this.

  • kokkieh · Staff ·

    Hi there,

    The account you’re using to post here owns no sites and no upgrades on WordPress.com. We have also replied to you via email on this matter several times over the past two weeks, most recently yesterday. Please check your email spam filter, and also the Social and Updates tabs in Gmail for our replies.

    The domain, kylesrunes.com, belongs to the username, meloriemystic, so you need to be logged in as that account to make any changes to that domain.

    Please go to https://wordpress.com/me/ and click the Sign Out button, then clear your browser cache and cookies. Then return to WordPress.com and log back in using the username, meloriemystic.

    Once you do that you will have access to your site’s dashboard, and you will be able to contact live chat support so we can help you connect your existing G Suite account to your domain. That process is also described here:

    http://en.support.wordpress.com/add-email-through-g-suite/

  • The topic ‘Cannot access my domain website/ blog, and have received no conrtact from support personnel, despite numerous attempts!’ is closed to new replies.