cannot access my homepage

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  7lanterns6da52a530c · Member · Aug 19, 2019 at 6:23 am

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  I have lost password for my homepage sevenlanterns.com.au and when I apply for new password the link goes to my web designer who I am no longer in touch with. Pls advise.

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  kokkieh · Staff · Aug 21, 2019 at 1:11 pm

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.