Cannot access my site

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  mrsfisiihoi · Member · Sep 20, 2017 at 9:04 am

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  I am trying to gain access to my self hosted wordpress site and in doing so received the Internal Server Error. I am unsure as to why this has happened and why I am unable to reach or access my site. How do I regain access?

  The blog I need help with is: (visible only to logged in users)

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  zyousafi · Staff · Sep 20, 2017 at 9:35 am

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  Hi @mrsfisiihoi,

  You will need to head on over to https://en.support.wordpress.com/com-vs-org/ to get support for your self-hosted WordPress.org website. The reason for that is because this forum is geared towards providing support for websites hosted on WordPress.com only – there’s a great article that talks about the differences between a WordPress.com and a WordPress.org website here: https://en.support.wordpress.com/com-vs-org/

  I hope that points you in the right direction and you are able to regain access to your website as soon as possible! :)

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  mrsfisiihoi · Member · Sep 20, 2017 at 9:40 am

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  Thank you for that! Very much appreciated.

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  zyousafi · Staff · Sep 20, 2017 at 10:07 am

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  You’re most welcome and I meant head on over to http://wordpress.org/support/ to get support for your self-hosted WordPress.org website and not https://en.support.wordpress.com/com-vs-org/ – my apologies for the snafu! :)