Cannot Access my Site!!
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My Purchase settings are due to renew in December. However I cannot access my website. I don’t know what has happened and I want to update my Purchase settings.
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Hi,
It would be helpful If you could share your website URL with us. And please check whether your website is hosted on wordpress.com.
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Hi
The website is https://carolemanley.com I haven’t accessed it for a long time and it is due to renew soon.It doesn’t recognise my username and the email that should be associated to it seems to have lost the connection.
What should I do?
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Well, actually the Username ‘Carolemanley’ isn’t rejected so that still exists somewhere.
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I’ve tagged this thread with modlook to bring it to the attention of a member of staff. They should be able to check the logs to see what’s happening.
Please keep patience while someone from support staff gets back to you.
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Hi there,
The account that owns that site has the username,
carolemanley.Our logs show the password reset emails for that account are being delivered correctly, so that email address still appears to be working. Please double check all your email accounts for the reset emails, and make sure they’re not perhaps landing in Spam or some other type of automated filter.
Failing that, you’ll need to verify your ownership via our account recovery process before we’ll be able to give you access to the account:
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