Cannot access my site

  • Unknown's avatar
    zackoates · Member ·

    I cannot access my website and really need some help!! I’ve tried contacting dreamhost but they said it was done through you and I don’t have access.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    I’ve tried contacting dreamhost but they said it was done through you and I don’t have access.

    If your site is hosted with Dreamhost, your site is using the WordPress software (from WordPress.org). We’re a managed WordPress hosting provider, so we would not be the place to get help with your issue.

    Can you let us know what the URL is of the site where you’re having this problem and more details about that problem? Once we have that information, we’ll be better able to advise where you would need to get help.

    Thank you!

  • Unknown's avatar
    zackoates · Member ·

    http://www.bowlofoates.com

    I cannot access any of my data and have tried for a couple of months to get access.

    If you can help that would be awesome. I’m totally stuck.

  • staff-blorbo · Staff ·

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with DreamHost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • Unknown's avatar
    zackoates · Member ·

    I’m super confused. How is that possible? It doesn’t even let me log into wordpress.org. Any ideas…???

  • staff-blorbo · Staff ·

    WordPress.org is entirely separate from your site.

    If you’ve never logged in there before, you’ll need to start by registering a new account there.

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