Cannot Access my Site
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Hello – I am locked out of accessing my site. I tried updating the wordpress URL to an https instead of http and that seems to have created an issue where I can no longer even access the site. Whenever I try and type in the http version it defaults to https and will not gain access.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello there,
Many thanks for reaching out.
Are you able to confirm the URL of the website that you need assistance with please?
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Howdy,
That appears to be an IP address. Are you hosting the site on a local computer? Or do you have a standard http:// type URL you use to access it?
Either way, it doesn’t sound like your site is hosted on WordPress.com.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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