cannot access my site

• 

  jmsprcegmailcom · Member · Jan 13, 2023 at 8:42 pm

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  Need a password reset

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 15, 2023 at 9:13 pm

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host jamespearcephotography.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (iPage) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through iPage, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask iPage support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!