Cannot access my site

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  wellnessmasterclass · Member · Mar 31, 2015 at 12:32 pm

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  My screen is white and i cannot log in after installing the facebook plugin. I entered an html code to the bottom of the functions.php and this was a mistake. How can I regain access?

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  pmciano · Member · Mar 31, 2015 at 3:35 pm

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  @wellnessmasterclass

  You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

  To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

  WordPress.com vs. WordPress.org

  Since your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  You may also wish to contact your host’s support team for more assistance.

  In regard to your issue, the following page may be of assistance:

  http://codex.wordpress.org/Common_WordPress_Errors#The_White_Screen_of_Death

  If you have any questions regarding WordPress.com, please let us know.