Cannot access "My Site" feature after deleting website

  • Unknown's avatar

    Dear staff of WordPress,

    I have been trying to create a new site after deleting a WordPress site. However, whenever I want to go to the “My Site” panel I get a pop-up that says “Please check your Primary Site’s Jetpack connection wp-admin.” I have tried to click on the “wp-admin” link. However, this link is to an old website that has been deleted. Without disconnecting the Jetpack I cannot create a new site. However, I cannot disconnect the Jetpack because, the site doesn’t exist anymore.

    My question for the staff is therefore: can you disconnect the Jetpack for me, so that I can create a new site.

    Thank you in advance!

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    It looks like that Jetpack connection might have been removed already since you posted here.

    If you’re still getting that error when trying to create a new site, please see if clearing your browser cache and cookies make any difference. Let us know if that doesn’t help either.

  • Unknown's avatar

    Thank you! It has been resolved

  • The topic ‘Cannot access "My Site" feature after deleting website’ is closed to new replies.