Cannot access my website

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  snoble0792 · Member · Oct 15, 2018 at 12:34 am

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  Help accessing my websie

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  ravichahar · Member · Oct 15, 2018 at 1:19 am

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  Hey snoble0792,

  Please share the link to your website.

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  snoble0792 · Member · Oct 15, 2018 at 11:44 am

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  sandynoblephotography.com

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  ravichahar · Member · Oct 15, 2018 at 12:05 pm

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  It seems like your website is using the standalone WordPress software. It shows an error because of the Social Simple Icons plugin.

  Please contact your web hosting customer support.

  I hope you know WordPress.com and WordPress.org are two different platforms. To understand more, please read this.

  WordPress.com vs. WordPress.org

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  snoble0792 · Member · Oct 15, 2018 at 12:22 pm

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  Thank you. I will contact my web hosting customer support.

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  vishalparit · Member · Oct 15, 2018 at 12:52 pm

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  Hey @snoble0792

  The website http://sandynoblephotography.com/ is inaccessible because of the plugin “simple-social-icons”, you can simply access your file manager and access the path /home/content/33/10777133/html/wp-content/plugins/ and then rename the plugin folder simple-social-icons, it will deactivate the plugin and make website active.

  Once the wp-admin become accessible you can reinstall the plugin again.

  Hope this info helps, Thank you!