cannot access my website

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  thanksgoditsvegan · Member · Dec 12, 2019 at 8:18 am

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  Hi WordPress team.
  I was accessing my wordpress site (hosted on gandi.net) fine until I did an import using All in One WP Migration.
  The import worked fine but now I can NOT access after the import my /wp-admin.
  I tried a password reset does not work for me. It seems it does not the recognized the ID. Thanks for your help

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  staff-mckluskey · Staff · Dec 12, 2019 at 12:42 pm

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  Hi there!

  I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted on gandi.net.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.