Cannot access my website.

  • Unknown's avatar
    bananajourney1 · Member ·

    Good afternoon.
    My images were not charging on my website. Elegant theme that created the Divi theme I used suggested changing from HTTP to HTTPS, using the WP settings with the help of a plugin called ‘better search replace’. I have now zero access to my website or WP admin page.
    I contacted OVH that told me it is an ‘ERR_TOO_MANY_REDIRECTS’ that means I have an infinite redirection loop on the website.
    Do you have any idea what could be done and how could I access my WP admin page.

    Thank you

  • staff-totoro · Staff ·

    Hi there,

    What is the URL of your site? Happy to take a closer look on this end and see if we have any additional info about your site in our system. Thanks!

  • Unknown's avatar
    bananajourney1 · Member ·

    Hello. Thank you for your quick reply.
    You can look at it at

    Main Page

    On the other hand, the following page is accessible:

    Portfolio

    So my guess is that the issue is linked to the home page? Since I can not either access https://www.bananajourney.com/admin

    I tried to access my “wp-content directory” but I am not sure how to proceed.

    Thank you

  • staff-blorbo · Staff ·

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • Unknown's avatar
    bananajourney1 · Member ·

    Hello. This is what worked for me and might help people in the future with the same issue.

    I seem to have found the issue even if I have no idea what it does mean.

    I did some researches and change my SSL settings from flexible to full, and my website is now again accessible.

    If you could explain to me what the issue was, I will be happy to learn a little more.

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