cannot access my website
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I need help! I cannot access my website. The reset will not work. I need to get on my website asap Thank you, Jennifer
The blog I need help with is: (visible only to logged in users)
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Aloha kohlerjen, When you say the reset will not work, is that the password reset? Have you tried the account recovery feature?
If you’ve misplaced your log-in information, the email address or username you’ve entered isn’t recognized, and you haven’t enabled Two Step Authentication, you can access your account using the Account Recovery Form which is accessible by clicking the “Need More Help?” button on the Password Reset page. On this form, you can provide certain pieces of information, under Proof of Ownership, to verify that you are the owner of the blog in question:
Transaction ID: A transaction ID is a unique alphanumeric code generated for your payment. If you purchased an upgrade on the blog in question — via PayPal, credit card, or another method — you can retrieve a transaction ID by logging in to your PayPal account or locating a past WordPress.com receipt sent to your email address.
Activation URL: When you created your WordPress.com account, we sent an activation link to your email address that you were required to click. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may be vary slightly depending on your browser).
At the bottom of the form, you can add any other details that may help. Then, click Recover My Account. We will contact you with a response or a request for additional information. Once we have proof verifying you are the blog owner, you will be able to reset your password and regain access to your WordPress.com account.https://en.support.wordpress.com/account-recovery/
Does that help you get logged in?
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